Combyne Privacy Policy – Combyne

Combyne Ag (“Combyne,” “we,” “us,” or “our”) is an unincorporated business division of Bayer CropScience, and recognizes the importance of your privacy. This document is Combyne’s Privacy Policy and outlines how Combyne collects, shares, and uses Personal Information (as defined below). It describes what choices and rights you have with respect to this information, as well as the steps we take to safeguard it.

Please carefully read this document before submitting any information to or using the Services.

1. About Combyne

Combyne is a crop marketing management tool dedicated to helping farmers optimize the value of every bushel. Combyne owns and operates www.combyne.ag and www.GrainUnitConverter.com, (collectively, the “Websites,”) as well as the Combyne mobile applications found on the Apple App Store and the Google Play Store (collectively, the “Apps.”) This Privacy Policy applies to users of the Websites, Apps, and other Combyne websites and services (collectively the “Services.”)

How Combyne stores, uses, and protects crop marketing related data is defined and explained in Combyne’s Data Use Policy.

2. General Privacy Rights

“Personal Information” can have different meanings in different jurisdictions where the Services are used. In general, Personal Information means any information that identifies or can be used to identify users of the Services, including such information as name, address, phone number, and email address.

In collecting, using, storing, or disclosing your Personal Information, we are subject to federal, state, and provincial privacy laws in Canada and the United States. By accepting the standard Combyne Terms of Use agreement that applies to all users of the Services, you have also agreed to the stipulations and matters set out in this document.

3. Information Combyne Collects

Combyne may collect the following Personal Information:

Information you provide to us. You may provide Personal Information to us when you use the Services, including when you create an account, respond to a survey, subscribe to a newsletter, or use any other services, features, or resources available through the Services.

In order to fully use the Services, you must provide your name, location, and email address.
Information we collect automatically. When you use the Services, we may collect certain device and technical usage-related information, including browser name, type of computer or phone, means of connection to the Services, the operating system, your IP address, your internet service provider, and other similar information. We also may collect computer sign-on data, statistics on page views, traffic to and from the Websites, and your personal Services preferences.

In order to serve our users better, we employ “cookies” to track access to various parts of the Services. A “cookie” is defined as a file that may be placed on your hard drive without your knowledge by a website to permit it to observe your use of the website. We use this information to measure the performance of our Websites and Apps, and to enhance and personalize our Services.

Users can choose not to provide certain Personal Information by disabling cookies, but this may prevent the user from engaging fully with the use of Services. Specifically, if your cookie option is disabled, you might not be able to access and fully use the Apps. Enabling these cookies is at your sole discretion.

4. Why Combyne Collects Personal Information

Combyne may use the Personal Information we collect for the following reasons:

Allow you to register as a Combyne user.
Provide the Services. Personalize your user experience by delivering relevant content and product offerings based on your location and other information.
Send you notifications. Inform you of newly posted content, status of processed documents, and new features within the Services that may be relevant to you.
Communicate with you about your account. Combyne may contact you if there are any problems with the Services or content you have uploaded.
Provide customer support. Help troubleshoot problems or resolve disputes, or to contact you following correspondence via live chat, email, or phone.
Improve the Services. Perform research and analysis for our business purposes, including administration of surveys, anonymized tracking of interactions with various screens and features within the Services, and use of specialized analytics solutions, including UXCam, Hotjar, and Amplitude. None of our analytics solution providers collect Personal Information nor do they track your browsing habits across apps. Any information collected by these solution providers is strictly used for our own internal business purposes of improving the Services.
Collect fees associated with the Services. Combyne captures and shares credit card and related billing information with third-party payment processors to allow users to pay for Services.
Promote other Services.
Keep the Services protected from abuse of exploitation.
Comply with laws, regulations, and court orders.

5. Who Combyne May Disclose your Personal Information To

For the Services to function as intended, Combyne will disclose your Personal Information, as needed, to:

Third-party service providers. To provide our Services, we may disclose your information to third parties that we work with to perform administrative or other business services, like bookkeeping or auditing. This disclosure is always shared on a confidential basis between Combyne and the third-party service providers we hire to provide us with these services.
Companies that acquire the assets of Combyne. If Combyne (or substantially all our assets) is acquired, Personal Information in our control may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law. Should Combyne sell the Services to another company, you will be provided notice and allowed to delete or remove your Data (as defined in our Ag Data Use Policy) after the sale.
Any required law enforcement body, regulatory body, government agency, or court. When we believe disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish, or defend our legal rights, or (c) to protect your vital interests or those of any other person.

6. Security

Combyne takes reasonable steps to ensure that Personal Information is protected against misuse, loss, unauthorized access, modification, or disclosure. Combyne uses appropriate data collection, storage, management practices, and security procedures to protect against unauthorized access, alteration, addition, deletion, disclosure, or destruction of a user’s Personal Information, username, email address, password, transaction information, and any other data stored by Combyne. Confidential and privileged data exchange between the Websites and Apps and its users occurs over a secured communication channel and is programmed, encrypted, and protected with digital signatures.

Combyne stores all its data, including Personal Information, on servers located in Canada and the United States. By submitting information, you agree to this transfer, storing, and processing of such data in Canada and the U.S. You agree that your Personal Information may be accessible to law enforcement and governmental agencies in those countries under lawful access regimes or court order.

7. Your Data Protection Rights

Access. You have the right to access, correct, and update the Personal Information we collect and hold about you. If at any time you would like to access or change your details, or you would like more information on our approach to privacy, please contact us using the information provided at the end of this document.
Deletion. You have the right to request deletion of Personal Information. The process by which Combyne deletes your Data, including Personal Information, is described in our Ag Data Use Policy and Terms of Use.

8. User Acceptance

By browsing or using the Websites or Apps, you accept this Privacy Policy and agree to be bound by its Terms. You may not use Personal Information about other persons gathered from the Services to send spam to other users of the Services or collect Personal Information from someone who has not consented to that collection.

9. Modifications

Combyne may update this Privacy Policy at any time. Combyne will revise the updated date at the bottom of this page and either notify users upon log in to the Websites or Apps or by sending users an email indicating the Privacy Policy changes. Combyne encourages users to frequently check this page for any changes to stay informed about how the Company is seeking to protect its users’ Personal Information that it collects.

10. DMCA Notice

For claims of copyright infringement, please email help@combyne.ag. Combyne will terminate the accounts of users who repeatedly violate copyrights.

11. Privacy Rights of Children

Combyne does not knowingly solicit, collect, or store the Personal Information of children under the age of 16. Please do not submit any Personal Information of a child under the age of 16 to Combyne. If you are under the age of 16, please do not use the Services or submit Personal Information to Combyne. Combyne will delete any Personal Information discovered of any child under the age of 16.

12. Concerns

If you have any concerns with the Combyne Privacy Policy or its privacy practices, you may write to Combyne at the contact information listed below. Canadian users may also contact the Office of the Privacy Commissioner of Canada. Users in the United States may contact the Federal Trade Commission (FTC.gov) or the regulatory body in their state.

How to Contact Us

If you should have any questions about this Privacy Policy, the practices, products, or services of the Websites or Apps, or your dealings with the Websites or Apps, please contact the Company via the “Contact Us” form on the Websites, or by writing to:

Combyne Ag

Suite 200, 160 Quarry Park Blvd

Calgary, AB, Canada

T2C 3G3

Phone: 1-855-332-7653

Email: help@combyne.ag